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CUSTOMER SERVICE CENTER
We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during and after your loan closes.
Call Us
Customer Support: (866) 512-8501
M-F 8 am 6 pm, Sat 8 am 1 pm CST
Call Your Loan Officer
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Email Us
Email Your Loan Officer
info@heartland-bank.com
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Contact a Mortgage Center
Chesterfield, MO Main
14125 Clayton Road, 63017
(314) 512-8900
Sunset Hills, MO
11670 Gravois Road, 63126
(314) 512-8900
Springfield, MO
3322 S. Campbell, Ste. W, 65807
(417) 877-1000
Denver, CO
100 Garfield St., 80206
(303) 984-4100
Fannie Mae Delinquency Management and Default Prevention
If you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options. Your primary contacts are listed below:
Senior Loss Mitigation & Foreclosure Specialist
ssnidle@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road Chesterfield, MO 63017
Collector
mahmad@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road
Chesterfield, MO 63017
(314) 512-8880 (800) 557-2781
Fannie Mae Delinquency Management and Default Prevention
*Issue Escalation Process*
If you believe any of the issues below fit your situation...
· Allegations of fraudulent servicing practices.
· Inappropriate initiation or failure to suspend foreclosure actions in violation of the Servicing Guide.
· Complaints threatening litigation.
· Violation of Fannie Mae policy time frames for borrower outreach, evaluation, or the time permitted for borrower response
· Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.
please contact:
Vice President
cshea@heartland-bank.com
14125 Clayton Rd
Chesterfield, MO 63017
(800) 557-2781 (314) 512-8860
An acknowledgement of your inquiry will be made within 5 business days of receipt. Your issue will be evaluated per the terms of the Fannie Mae Servicing Guide and a response issued within 30 business days. An additional 15-day extension is permitted as long as the customer is notified.
