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CUSTOMER SERVICE CENTER
We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during and after your loan closes.
Heartland Premier Mortgage
2203 S. Big Bend
St. Louis, MO 63117
(314) 647 - 1198
(314) 647 - 1198
Heartland Bank Customer Support / Loan Servicing
Hours of Operation:
Hours of Operation:
Mon - Fri: 8 am - 6 pm
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Fannie Mae Delinquency Management and Default Prevention
If you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options. Your primary contacts are listed below:
Seth Snidle
Senior Loss Mitigation & Foreclosure Specialist
ssnidle@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road Chesterfield, MO 63017
Senior Loss Mitigation & Foreclosure Specialist
ssnidle@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road Chesterfield, MO 63017
(314) 512-8812 (800) 557-2781
Majeed Ahmad
Collector
mahmad@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road
Chesterfield, MO 63017
(314) 512-8880 (800) 557-2781
Collector
mahmad@heartland-bank.com
Heartland Bank Loan Servicing
14125 Clayton Road
Chesterfield, MO 63017
(314) 512-8880 (800) 557-2781
Fannie Mae Delinquency Management and Default Prevention
*Issue Escalation Process*
If you believe any of the issues below fit your situation...
· Allegations that Heartland Bank did not evaluate your situation for foreclosure prevention alternatives according to the Servicing Guide or that you were inappropriately denied a foreclosure prevention alternative.
· Allegations of fraudulent servicing practices.
· Inappropriate initiation or failure to suspend foreclosure actions in violation of the Servicing Guide.
· Complaints threatening litigation.
· Violation of Fannie Mae policy time frames for borrower outreach, evaluation, or the time permitted for borrower response
· Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.
· Allegations of fraudulent servicing practices.
· Inappropriate initiation or failure to suspend foreclosure actions in violation of the Servicing Guide.
· Complaints threatening litigation.
· Violation of Fannie Mae policy time frames for borrower outreach, evaluation, or the time permitted for borrower response
· Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.
please contact:
Charles Shea
Vice President
cshea@heartland-bank.com
14125 Clayton Rd
Chesterfield, MO 63017
(800) 557-2781 (314) 512-8860
Vice President
cshea@heartland-bank.com
14125 Clayton Rd
Chesterfield, MO 63017
(800) 557-2781 (314) 512-8860
An acknowledgement of your inquiry will be made within 5 business days of receipt. Your issue will be evaluated per the terms of the Fannie Mae Servicing Guide and a response issued within 30 business days. An additional 15-day extension is permitted as long as the customer is notified.
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